Refund policy

Last updated: 25th November 2025

 

The website www.sharkninja.in is owned by SharkNinja APAC Holding PTE Ltd. (“SharkNinja”).

In India, the website is operated and products are sold by Cavitak Global Commerce Pvt. Ltd. (“Cavitak”), the authorized seller and service provider for SharkNinja products in India.

For purchases made via www.SharkNinja.in in India, the contracting entity and seller of record is Cavitak Global Commerce Pvt Ltd (“Cavitak”). SharkNinja APAC Holding PTE Ltd (“SharkNinja”) is the brand owner and may provide product information and support, while Cavitak is responsible for order processing, invoicing, and consumer after-sales service in India, including refunds and returns, while SharkNinja remains the brand owner.

We want you to love your Shark Ninja products—and we’re giving you 14 days to be sure. If you’re not completely satisfied, you can return or replace your order within 14 days of delivery - With our 14 Days Money Back Guarantee. This generous return window is our way of showing that we stand by our product—and by you.

At, we’re committed to ensuring a smooth and satisfying shopping experience. This Return & Refund Policy applies to purchases made through our official website only. If you have any questions, our support team is always happy to help.

Please note: This policy applies to all products except the Ninja Blast Portable Cordless Blender SKUs and is valid only for orders placed on or after 1st December 2025.

- 14 Day Exchanges/Returns


You can return any item purchased from our official website (www.SharkNinja.in) within 14 days of delivery, subject to the return conditions stated in this Policy. This policy is only valid for purchases made directly through our site. Orders placed via third-party sellers, retail outlets, or unauthorized platforms are not eligible. This 14-day window supersedes any prior references to a 30-day period.

Note: Items sold on Clearance are not eligible for returns as all sales are final.

Return Conditions

To be eligible for a return:

  • Valid only for purchases made directly through www.sharkninja.in
  • Applicable only to first-time purchase of the product model by the customer.
  • Products that have undergone repairs, alterations, or tampering within the 14-day window are not eligible
  • Product out of Stock – For Products that are no longer in stock, we provide full refund to keep your shopping experience at www.SharkNinja.in hassle free.
  • Items must be unused and in their original packaging, with all tags intact.
  • The original invoice must be included.
  • Our authorized logistic partner will arrive at customer’s address and will inspect the product against the given checklist, take photos and upload in CRM. If the complete product along with accessories, manuals, attachments and packaging material is present than product will be picked up.
  • Reverse Pickup or Self-Ship: If reverse pickup is unavailable for your pincode and you self-ship with prior approval, reasonable shipping costs will be reimbursed upon submission of proof of payment.
  • Once we receive your return, it will go through a quick quality check before the refund is initiated. 


Returns will be shipped to:


QARMATEK SERVICES PVT. LTD 
4th Floor/A-WING, SHASHWAT BUSINESS PARK, Rakhial Rd, opp. SOMA TEXTILE, Opp Soma Textiles, Rakhial, Ahmedabad, Gujarat, India, 380023


Prepaid Orders – If approved, refunds will be done in the original source of payment used by customer.


Cash on Delivery (COD) Orders


Refunds for COD orders are issued via bank transfer only. Please ensure that your bank account details are accurate, as refunds cannot be processed via cash or any other method. Bank details provided will be used solely for refund purposes and handled securely in compliance with applicable data protection laws.


Damaged or Defective Items


If you receive a damaged or defective product:

  • Contact us within as soon as possible preferably within 48 Hours of Delivery. with clear photos or a video of the issue.
  • Once verified, we’ll issue a full refund or replacement, based on what’s most appropriate.
  • Please note: Returns may be declined if the damage is determined to have occurred after delivery.


Refund Timelines


Refunds are initiated once your returned item is received and inspected at our warehouse.

  • Refunds are usually processed within 7–10 business days of return receipt.
  • The exact timeline may vary depending on your payment method and banking provider.


Exclusions


This policy is only applicable to orders placed on our official website. Shark Ninja is not responsible for return or refund requests for products bought via:

  • Unauthorized third-party websites
  • Social media resellers
  • Offline or retail stores

This policy applies only to orders placed on our official website. We disclaim liability for products purchased from unauthorized sellers. Please verify authorized sources before purchase.

Consumer Rights


This policy does not affect any statutory rights available to consumers under applicable law.


Need Help?

For any return, refund, or cancellation inquiries, please reach out to our support team:

Email: CustomerService@SharkNinja.in 
Call: 1800-296-0076

Please allow us 24–36 hours to respond (during business days). We’re here to help you every step of the way.